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GlassesUSA Nightmare: My $246 Disappearing Act & Refund Battle! 😤

Let me share a terrible online shopping experience, hoping it serves as a cautionary tale for anyone considering GlassesUSA. My journey began with an order for glasses on February 24th, totaling $246.00 of my hard-earned money. The tracking number still shows it stuck in Atlanta, Georgia, and I've never received my order. It feels like they've taken my money without delivering a thing. I've tried to get a response for a refund, but all I get are automated messages from a BOT telling me it's 'in transit.' I want my money back, and the sheer frustration of not getting a human response or seeing any resolution is why I felt compelled to reach out to customer service directly and share my story.

Customer: Hello, I need help with an order. My order number is #105081183. I placed it on February 24th, and it's April 1st, and I still haven't received my glasses. The tracking has been stuck in Atlanta for weeks! CS Rep: I apologize for the delay and frustration you've experienced. Let me pull up your order #105081183. I see here that the tracking indeed shows no recent movement. This is certainly not the experience we want for our customers. Customer: 'Not the experience'? I've been trying for weeks! All I get are automated messages. I just want my $246 back. What can you actually do about it? CS Rep: I understand your frustration. I am a real person, and I'm here to help. Since the package appears to be lost in transit, I can process a full refund for you today. Our standard refund processing time is 7-10 business days. Customer: So, I have to wait even longer after all this? This whole situation has been a nightmare. Why did it take me filing complaints with the BBB and the Attorney General just to get someone to agree to a refund? CS Rep: I sincerely apologize that it came to that point. We are constantly working to improve our customer service process and communication. I've initiated your refund now, and I will personally follow up to ensure it progresses smoothly. You should receive a confirmation email shortly.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-delivery and endless refund battles.

From Nightmare to Dream: Mozaer.com Restored My Faith in Online Glasses! ✨

Speaking of enjoying the outdoors, I couldn't have had such a fantastic time without the perfect gear. And trust me, these aren't just any shades. If you're looking to elevate your outdoor adventures, whether cycling, driving, or just enjoying the sun, you absolutely need to check out the incredible protection and style that these UV400 Outdoor Performance Sunglasses offer. They've genuinely transformed my experience, providing crystal-clear vision and ultimate UV protection, all while looking effortlessly cool. Don't miss out on upgrading your own outdoor moments!
It was an absolute nightmare! I ordered glasses from another online store back on February 24th, spending $246 of my hard-earned money. It's April now, and I still haven't seen them. The tracking has been stuck in Atlanta for weeks, and all I could get were automated bot messages when I tried to get a refund. It felt like they just took my money and vanished 😤😭. I even had to file complaints with the Better Business Bureau and the Attorney General just to get them to agree to a refund, which still takes another 7-10 business days. The whole experience was incredibly frustrating, making me question online shopping entirely.

But I desperately needed new glasses, and I wasn't ready to give up on the convenience of online shopping just yet. I decided to give Mozaer.com a try, hoping for a completely different experience🤔. And wow, was it different!

From the moment I browsed their site, I felt a sense of relief. Their customer service was amazing – real people actually helped me with my questions! And when my order arrived, I couldn't believe it. Just like a review I saw said, "I love love love my new glasses!!" 😃. The quality is fantastic, the price was great, and the shipping was fast and transparent. I even found myself browsing their collection of reading glasses for my dad because I was so impressed. Mozaer.com truly delivered on every front, making this experience a complete turnaround. No more lost packages or endless bot conversations, just clear vision and peace of mind ✨.

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