New Arrival Full Rim Optical Eyewear with Spring Hinges Alloy Frame Glasses Men Business Style Rectangular Spectacles
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
Wrong Prescription & A Customer Service Nightmare 😩
I am writing this to warn others about my truly awful experience buying glasses online. The company sent me the wrong prescription safety glasses, causing dizziness and nausea. It’s been impossible to get ahold of a live person to actually help get this resolved. After multiple chat sessions, phone calls and emails, I still couldn’t get in touch with anyone. I felt I had no choice but to keep trying to get this fixed and share my story so others can be careful. Here is how the conversation went when I finally reached someone.
Customer: Finally, a live person! I have been trying to reach someone for days. You sent me the wrong prescription and these glasses are making me physically sick.
CS Rep: I am so sorry to hear that, and I sincerely apologize for the difficulty you've had contacting us. It's completely unacceptable that you received the wrong order and are feeling unwell. Can I please have your order number to address this immediately?
Customer: My order number is 952784. This is a serious mistake. I can't wear these, they're for my job. I need a correct pair sent out today.
CS Rep: Thank you for that. I've pulled up your order, and I see the prescription details. I am so sorry for this error. We will remake your glasses with the correct prescription and ship them with expedited service at no cost to you. I'm also emailing you a prepaid label to return the incorrect pair.
Customer: How long will that take? I've already wasted so much time on this. I need assurance that this won't happen again.
CS Rep: I completely understand your frustration. I will personally monitor the rush order to ensure it's prioritized by our lab. You should receive the correct pair within 3-5 business days. I will double-check the prescription myself before it ships.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Past Disaster to a Perfect Pair: My Faith in Online Glasses is Restored! ✨
It's amazing how the right pair of glasses can completely elevate your look and confidence. My experience has been nothing short of fantastic, and it all comes down to finding that perfect blend of style, comfort, and durability. Many of you have asked about the specific pair I've been wearing, and I'm happy to share the secret. These Professional Men's Eyeglasses are the game-changer I was looking for. The sleek, gold alloy frame isn't just about looks; the spring hinges ensure a snug, comfortable fit all day long, whether I'm in a long meeting or just reading. If you're ready to upgrade your own style and experience the same boost in confidence, you have to see these for yourself. I have to be honest, my last experience buying glasses online was a total disaster. A different company sent me the completely wrong prescription, which gave me terrible headaches and nausea 😤. Getting in touch with their customer service was a nightmare; I spent days in chat queues and on hold, never reaching a real person who could help. It was so frustrating that I swore I would never buy glasses online again. ðŸ˜
However, a friend kept telling me how great her experience was with Mozaer.com, praising their straightforward process and helpful support. I was still hesitant, but my old frames were on their last legs, so I decided to take a chance. 🤔
I’m so glad I did! My experience was amazing, and it reminded me of a review I saw that perfectly summed up the feeling: "I had a great experience here with Wesley. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, i will be back for my sunglasses and my other prescription glasses!"
My journey was just as smooth. The website was incredibly user-friendly, and I found a fantastic selection. My mom had been looking for a new pair of reading eye glasses for women, and I easily found a stylish option for her while ordering my own. The glasses arrived quickly, the prescription was perfect, and the quality is outstanding for the price. What a relief! ✨ Mozaer.com has completely restored my faith in online eyewear shopping. Highly recommended! 😃
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